Welcome

Thank you for stopping by A & J Designs!

All of our items are made to order and we use high quality material. We take pride in what we do and want our customers to be 100% satisfied. Most items ship in a week because we know you're eager to receive your order. RUSH service is available for an extra $10 per item. We look forward to working with you!

I am continuing to add more baby & gift items to my shop. If you are looking for something that you don't see, please feel free to contact me - I would love to work with you to create the perfect design that you are looking for!

Please "LIKE" our Facebook page to stay up to date with other products & new designs!

www.facebook.com/pages/A-J-Designs/547473555369273

Payments

Payments can be made via PayPal, Etsy Direct Checkout (using your credit or debit card) or Etsy gift card.

Be sure to fill in size & personalization info in the message box. Also, if you do not check your Etsy messages (or the email associated with your Etsy account) often please leave an email address that can be used to contact you if I have questions about your order.

Shipping

All items are carefully packaged in either a box or a bag depending on the creations to ensure its safety during shipping. You can choose your shipping option at checkout. Priority Mail is trackable and insured for $50. This is generally delivered within 2-3 business days. Priority Mail is NOT guaranteed for be received in 2 - 3 days but usually is. If you would like guaranteed ship date, Express shipping is offered for packages needing to be received quicker Delivery confirmation is included in the shipping charge.

If you have an event on July 15th, I would recommend that you order two weeks prior so if there are any unforeseen problems with the post office. Please convo prior to ordering, if you are on a tight deadline.

Once items are shipped, I can no longer be responsible for these items. I am not responsible for damage that occurs after items have been turned over to USPS. If your items are expected by your date needed, and the USPS is delayed, while I find this extremely upsetting, I cannot refund you or change your item shipping method at that time. If there is a concern that you may not receive your item on time, I do offer Express Shipping option which will guarantee your delivery date. Priority Shipping is dependable but not guaranteed.

For international orders: buyer is responsible for paying any duties, tariffs, customs fees or other taxes that your country may charge on international packages.

Refunds

Due to the personalized nature of most items, returns are only accepted if there is an error on my part. Please contact me within 2 days after receiving your item if there is a problem.

I cannot accept cancellations 24 hours after ordering.

Please be sure to check for typos in the "message to seller" box as this is where I get the information I need to work from.

If you are ordering a 3 letter monogram, leave the full name (First, Middle and Last) for me so that the initials will be in the correct order. If you only leave initials with no other information, the monogram will be stitched in the order you leave the initials.

If I have questions regarding an order, I will send a message via Etsy. If you do not check Etsy for messages, please leave me an email address to reach you.

Additional

We gladly accept custom orders! If you don't see something you are looking for in my shop, please feel free to contact me. I love to do custom work and will be happy to work with you to create exactly what you are looking for, if at all possible!

Care Instructions for appliqued shirts/bodysuits: Turn inside out & machine wash cold. I typically use the the delicate cycle for my daughter's shirts. I also dry on a low heat setting on dryer. Use a protective layer over applique to iron.

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